Valco Baby USA Warranty Terms 

Valco Baby USA Standard 1-Year Warranty 

Valco Baby USA supplies its strollers and accessories under warranty, subject to the following conditions: 

  1. Warranty Period: The manufacturer’s warranty period is 12 months from the date of purchase as indicated on the sales receipt (see Extended Warranty below) 
  2. Location Specific: This manufacturer’s warranty applies to products purchased in the USA and residing in the USA 
  3. Private Use Only: This limited manufacturer’s warranty applies only to a product purchased for private use and expressly excludes products obtained for commercial purposes, such as commercial rentals. 
  4. Extended Warranty: Valco Baby USA is proud to offer an EXTENDED WARRANTY (for a total 2 years) on all our strollers when registered within 3 months of purchase effective October 1st 2024. 

To receive the extended warranty, simply register online at 

https://valcobaby.com/warranty-registration/ within three months of purchase and provide a valid receipt from an authorized retailer. It’s our way of saying thank you for putting your trust in us. 

  1. Claim Requirements: To claim under this manufacturer’s warranty, you must provide: – A copy of the dated receipt of purchase. 
  • A clear description of the complaint. 
  • Photographs or Video of the defective part or product. 
  1. To file a warranty claim, fill out the “Inquiries and Claims” form on our website at https://valcobaby.com/contact-form/
  2. Non-Transferable Warranty: The manufacturer’s warranty is not transferable and may only be invoked by the original owner.
  3. Register your products at https://valcobaby.com/warranty-registration/ for faster service in case a warranty claim needs to be filed.

Covered by the Manufacturer’s Warranty 

  • During the warranty period, Valco Baby will repair or replace, at no charge, products or parts of a product that prove defective due to faulty manufacturing, under normal use. 

Exclusions from the Manufacturer’s Warranty 

  • Unauthorized modifications or repairs. 
  • Defects resulting from neglect, accidents, or use not indicated in the user guide. – Damage due to normal wear and tear. 
  • Corrosion or rust on the wheels and chassis due to extreme environmental conditions, including high humidity, salt spray, ice, or snow, or due to insufficient maintenance.
  • Incorrect mounting or installation of third-party parts.
  • Inadvertent or unintentional damage, abnormal use, or insufficient care. – Improper storage or product care.
  • Damage to push bars or upholstery due to normal daily use.
  • Holes or tears in the tires.
  • Damage due to improper use or failure to follow the user guide.
  • Damage due to repairs by unauthorized persons or improper disassembly.
  • Transport damage (during air or other transport): Inspect your Valco Baby USA product carefully after shipping and file any claims with the carrier.
  • Airline/Transport damage: Inspect your Valco Baby USA product after it has been handled by the airline or other transporters and submit any claims directly to them.
  • Customer dissatisfaction with the product in terms of fit, weight, functionality, color, or design.